Shipping/Returns
Shipping Policy
Thank you for visiting Herbal Island. We ship all of our orders via USPS 1st class, Priority or UPS with Tracking numbers. You will receive an email update with your tracking number once your order has shipped.
Processing and Delivery Times
All orders are processed within 24 Hours after order placed and same day if orders placed before 10am MST. Shipping is FREE and typically takes between 2-5 business days, for destinations within the United States. Overseas shipping are at an additional cost calculated at checkout. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes, or inclement weather) may impact your estimated delivery date.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order via USPS or UPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Customs Fees and Import Taxes
Herbal Island is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us at support@herbal-island.com
Returns Policy
We do 100% Money Back Guarantee if you are not satisfied with your order. Please contact us via email at support@herbal-island.com for all return inquiries. Returns are accepted within 30 days of order received.